Scheider Electric
Priority Service
Schneider provides a new way of customer service. Your way. The same Schneider Electric that invented the PLC in 1969, giving birth to the automation industry. The same Schneider Electric that brought you Transparent Factory®. The same Schneider Electric that invented the web-enabled PLC in 1996, allowing you to easily integrate your automation system into the web environment. With this rich history of innovation and success, why should service and support be any less phenomenal?
Global Access
Being global means being accessible, flexible and possessing the expertise to serve the smallest local manufacturer or the largest corporation worldwide. Schneider provides you with the tools to make your enterprise a success. Now we are providing you with the service that will handle your requirements from all over the world, allowing you to get the assistance you expect from Schneider Electric.
Flexibility
Schneider Electric Services provide you with global access through a private client website that can be customized to fit your needs. Here you can view case histories that you, your company or site have submitted and their resolutions, as well as track the progress of recent cases. You will also be able to view up-to-the-minute industry news, manuals and documents on your Schneider products. A unique solution that is not available anywhere else! At Schneider, we believe that access to information should be within your reach at all times, not just from 9-5.
Our service packages are designed to fit your business model. We can provide you with assistance 24 hours per day, 7 days per week, and we can guarantee a response in as little as 15 minutes depending on the service package you choose.
Supporting Your Automation Journey
Unlike other automation suppliers, we have the ability to provide you with support throughout your product lifecycle and beyond. We build relationships that enable our partners to rely on us throughout their Automation Journey. From selection to upgrade, to remote monitoring and operation, Schneider Electric Services make it easy for you to get what you want, when you want it.
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Priority Support Services |
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When the unexpected occurs, it’s critical to have instant access to information and support. Having this readily available assistance can save you time and money. Schneider Electric Services offers various levels of support packages.
If you want to know more about our packages, call 1-888-266-8705 or email us at customer.services@modicon.com
with your name, company name, address, city & state, and the software you use. |
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Web Services |
Phone Support |
Software Updates |
Current Products |
Legacy Products |
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Bronze |
Private Account 24x7 Operations |
Monday to Friday 12x5
2 h response time 8:00am - 8:00pm EST |
Subscribed Software
Download & CD |
Yes |
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Silver |
Private Account 24x7 Operations |
Monday to Friday 24x5
30mn response time 8:00am to 8:00pm EST
1h response time 8:00pm - 8:00am EST |
Subscribed Software
Download & CD
DOC E |
Yes |
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Gold |
Private Account 24x7 Operations |
7 days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST |
Subscribed Software
Download & CD
DOC E |
Yes |
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Bronze Legacy |
Private Account 24x7 Operations |
Monday to Friday 12x5
2 h response time 8:00am to 8:00pm EST |
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Yes |
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Silver Legacy |
Private Account 24x7 Operations |
Monday to Friday 24x5
30mn response time 8:00am - 8:00pm EST
1h response time 8:00pm to 8:00am EST |
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Yes |
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Gold Legacy |
Private Account 24x7 Operations |
7 days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST |
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Yes |
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PLATINUM |
Private Account 24x7 Operations Data Storage |
Monday to Friday
8:00am - 5:00pm EST
Dedicated Account Liaison
Pager Access |
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Yes |
Yes |
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For more information on any item in the portfolio, contact your local Systems and Solutions sales person at LifeCycleSolutions@puffer.com.
Feel free to visit the Scheider web page at http://www.modicon.com .
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